FRAMEWORK

1. These Terms and Conditions define the framework for our engagements, ensuring a clear understanding and smooth workflow throughout our collaboration. By agreeing to these terms, the client acknowledges Agency Studio’s capabilities in managing the project professionally.
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2. Agency Studios aims to provide competitive pricing relative to larger firms while delivering comparable quality, specializing in services for Amazon. Clients are encouraged to leverage our expertise for their benefit.
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3. Acceptance of these Terms and Conditions is required before initiating any project. Work will not commence until these terms are formally agreed to and signed by the client.
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4. The agreement is governed by the laws of Duabi, United Arab Emirates, and encompasses all aspects of our relationship, including payment obligations and service delivery aimed at meeting the client's needs.

COPYRIGHTS

The copyright to all media deliverables, including images, videos, remain with Agency Studios until full payment is received. Unauthorized use of the deliverables before payment is recieved grants Agency Studios the right to pursue legal action, and all profits from such use are subject to forfeiture.

REFUNDS

1. Agency Studios will not under any circumstances refund any hard costs incurred as part of the project if they have already occured. This includes costs related to modeling, video editing, and any rented resources.

2. No complete refunds will be provided after the delivery of any photos or videos. While Agency Studios does not guarantee specific refund amounts, we commit to working towards a fair resolution if needed on a per project basis.

3. All refunds requested by the customer will be subject to a 3.5% processing fee, unless otherwise agreed upon.

PAYMENT METHODS

Payments can be made via Debit/Credit Card or Wire Transfer. Invoices will be issued through our Stripe system. The client agrees to maintain a valid payment method on file and is responsible for any non-sufficient funds (NSF) fees or chargebacks.

DISPOSAL OF ITEMS

Products not claimed within 30 days post-project completion will be disposed of unless the client requests and pays for return shipping prior to the 30 day mark. Agency Studios is not liable for any damage or alterations to the product during or post-production.

MODIFICATIONS

Agency Studios provides up to three (3) rounds of modifications within the original project scope. Additional modifications or any reshoots necessitated by an oversight in the agreed-upon content will incur extra charges. No further modifications will be provided beyond this without additional payment, other than when deemed necessary by Agency Studios.

RAW FILES AND SOURCE FILES

All rights to raw images, raw videos and any other source (PSD) files remain with Agency Studios. These files are available to the client only if specifically included in the project purchase at an additional fee.

PROJECT TIMELINES

The typical project turnaround time for a first delivery is typically 2-3 weeks post-product and listing guide receipt, subject to project complexity and external factors. Agency Studios does not guarantee delivery within this timeframe and is not liable for delays.

The timeline for modifications is subject to project complexity and external factors. Agency Studios does not guarantee delivery within this timeframe and is not liable for delays.

COMMERCIAL USE AND RIGHTS

Agency Studios reserves the right to use any project deliverables for our portfolio and promotional purposes unless the client explicitly opts out.

LIMITATION OF LIABILITY

Agency Studios is not liable for any loss or damage to products during shipping to our studio. It is the client’s responsibility to track and ensure the safe arrival of products. We will collaborate on solutions if a product is lost while in our custody.

CONFIDENTIALITY

All non-public personal or business information shared during the engagement is considered confidential. Agency Studios commits to non-disclosure of such information, except as required by law.

AUTONOMY

Agency Studios retains autonomy in deciding the method, timing, and execution of all services, subject to client feedback and the terms agreed upon.